Shipping Policy

Last Updated: 13 October 2025.

Thank you for shopping with Fiona Read's art business. Below is our policy regarding order processing, shipping, delivery, and what to expect. Please read carefully so you know when to expect your artwork or print.

1. Processing Time

Once your order is placed and payment is confirmed, we will process your order in 5 business days (excluding weekends and public holidays). Orders placed on weekends or public holidays will begin processing the next business day.

Processing includes artwork preparation, packaging, labelling, and handing over to the courier or fulfilment partner.

2. Shipping Methods & Fulfilment Partners

We use reliable domestic and international courier services and Australia Post. For framed prints, we partner with Frames Now (Australia) to fulfil and dispatch the framed prints directly to you.

The available shipping options (standard, express, etc.) and costs are shown at checkout, based on your address, selected speed, and parcel size/weight.

2.1 Print & Framing Orders (Frames Now)

For framed print orders, we partner with Frames Now, an Australian framing and fulfilment company. All framed prints are produced, packaged, and shipped directly from their facility.

Production & Delivery Times

• Print-only orders: 2–3 business days production
• Print & Framing orders: 5–6 business days production

Delivery time is in addition to the production time above and will depend on the delivery location. Please allow longer turnaround during peak periods (e.g. Black Friday, Christmas).

Shipping & Damages

Shipping rates include order processing, printing, mounting, packing in a generic box, labelling, and dispatch. Rates shown at checkout are estimates and may change from time to time.

Transit Damages: Frames Now is not liable for damage that occurs during transit. If damage occurs, we will work with Frames Now to resolve the issue and will share the replacement cost 50/50 to help get your order sorted quickly. Please notify us immediately if your order arrives damaged, and provide clear photos of the packaging and the item.

Courier damage claims have strict conditions and timeframes that are often difficult to meet, so prompt reporting is essential.

3. Domestic Shipping (Australia)

Estimated delivery times (after dispatch) for Australian addresses:

• Metro / capital city areas: 2–7 business days
• Regional / rural / remote areas: 5–14 business days

These are estimates only and cannot be guaranteed. Delays may occur due to events outside our control (e.g. courier delays, extreme weather, public holidays).

4. International Shipping

We ship to select international destinations. International delivery costs, customs duties, taxes, or import fees (if applicable) are the responsibility of the buyer. These charges may not be included at checkout, so you may be required to pay them upon receipt.

Estimated international delivery times can be provided for your location on request, these may be extended by your local customs clearance, and local postal service performance.

5. Shipping Costs & Free Shipping Offers

Shipping rates are calculated at checkout based on parcel weight, dimensions, your location, and shipping speed you select.

We may offer free standard shipping for orders over a specified cart value (e.g. orders over a certain price). If free shipping applies, the standard dispatch option will automatically be selected.

6. Tracking & Notifications

Once your order is dispatched, you will receive a shipping confirmation email including a tracking number and link (where available). You can monitor your parcel’s progress via the courier’s tracking service.

7. Risk, Loss & Delivery Issues

Risk in the goods passes to you upon delivery (i.e. when courier delivers to your nominated address). 

If your parcel is lost, delayed, or damaged in transit, please contact us (hello@fionareadart.com) as soon as possible. We will work with the courier or fulfilment partner to resolve the issue, and provide repair, replacement or refund if appropriate.

If you selected “Authority to Leave” (or similar) at checkout, and the parcel is left unattended, we are not responsible for loss or damage after delivery is made.

8. Change of Address or Delivery Instructions

Please double-check your shipping address during checkout. If your parcel is returned to sender due to an incorrect or incomplete address, you will be responsible for redelivery costs. We cannot cover redelivery for address mistakes made by the customer.

9. Delays Beyond Our Control

Occasionally, delivery may be delayed through no fault of ours — e.g. customs clearance, extreme weather, strikes, or carrier disruptions. In such cases, we will notify you and make every reasonable effort to assist you. However, we cannot be held liable for delays beyond our control.

10. Combined / Multiple Item Orders

If you order multiple items, we may combine them into one shipment where possible. Delivery times and costs for combined parcels may vary depending on size or weight.

11. Shipping for Commissioned Works

Commissioned artworks are usually shipped (or delivered) once the artwork is complete and full payment has been received. We will notify you of estimated shipping cost before dispatch, and you will be responsible for those costs unless otherwise agreed.

12. Customs, Duties & Import Taxes

For international orders, buyers are responsible for any customs duties, import taxes, or other fees charged by their country. We have no control over these charges and cannot predict what they will be.

13. Changes to This Shipping Policy

We may update or change this Shipping Policy at any time (e.g. new courier options, rate changes). The updated policy will be posted here with a new “Last Updated” date. Your continued use of the site constitutes acceptance of any changes.

14. Contact Us

If you have any questions or concerns about shipping or delivery, please get in touch:

Fiona Read
Email: hello@fionareadart.com
Address: Croydon, Victoria, Australia